Personal Dispute Resolution

Disputes with people or businesses

We may consider suitable disagreements involving a disputed refund, consumer purchase, private sale, unpaid loan, contract or other civil matter. The other party may be an individual, sole trader or limited company.

• Consumer disagreements with a business
• Private sale, loan and repayment disagreements
• Voluntary discussion with the other party

How independent negotiation works

Suitable matters may include disputed refunds, consumer purchases, private sales, loans, repayments or contractual disagreements. We screen for suitability, safety and urgency; some matters need a solicitor, regulator or specialist service.

• Personal dispute resolution
• Unpaid personal loans
• Private sale disagreements

Negotiation, mediation and legal advice

Private Resolve provides negotiation support to the individual who makes the enquiry. We do not decide who is right or impose an outcome. Participation by the other party is voluntary. Privacy and any limits to confidentiality are explained before work begins. Private Resolve cannot impose a legally binding decision or guarantee an agreement. This is not a formal mediation service and it does not replace legal advice where rights, deadlines or court proceedings are involved.

• Clarify the role before agreeing to any process
• Get independent legal advice for deadlines or formal claims

How suitability is checked

We ask about the parties, subject matter, urgency, safety and desired outcome. We consider conflicts, role clarity and competence. If the matter falls outside scope, the next step may be an appropriately qualified mediator, solicitor, regulator or support service.